Areas of Practice

Customer Experience

How is your brand perceived, how happy are your agents, do your customer feel supported?

  • Customer experience is a continually evolving and challenging landscape that takes a chorus of brand perception, agent satisfaction, and positive NPS to get right.

  • At Socium Consulting, we bring years of contact center experience along with Self Service and Digital Solutions knowledge to help you create a holistically positive experience to your only customer facing asset, the Contact Center

Unified Communications

Modern work requires modern solutions.

  • Meetings and Chat are more important to efficiency than ever. Merging these essential tools with calling helps ensure productivity and utilization. 

  • At Socium Consulting, we partner with our clients to ensure their current environment is well documented, future requirements are defined, and financial impacts are accounted for.

Telecommunications | SD WAN

Solutions for next-generation networks

  • Telecom is becoming more and more commoditized while the applications carried by our networks are the core of our business. WAN designs are constantly changing and to ensure that you have the most future-proof network, a constant review of application flow and utilization is required. 

  • At Socium Consulting, we help with evaluating current networks and recommending solutions to meet our client’s budgets and growing application needs. We are continually evaluating industry solutions, delivery partners, and management techniques in order to recommend a solution that meets our client’s needs.

Security

So many vectors, so many products, so little time

  • Security is a constantly evolving, expensive, and overlapping challenge for businesses to constantly manage.

  • At Socium Consulting, we help by recommending proven vendors in a number of different disciplines to ensure you have the right area covered the right partner to assist

Total Cost of Ownership

Understand the real cost

  • In a procurement exercise IT managers have to think about so many impacts, including what costs they will incur, what costs will decrease, and when can I start to see a return on my investment.

  • At Socium Consulting, we build detailed analyses of solutions with all impacted components and costs included to ensure our clients have a complete understanding of real costs. 

Expense Management

Keeping costs inline

  • Constant re-evaluation of competitive pricing is absolutely necessary to ensure technology budgets are kept in control. 

  • At Socium Consulting, we help with reviewing invoices and prioritizing contributors to high budgets as well as billing remediation

Technology Budgeting

Building budgets is monotonous

  • Budgeting year over year, especially when constantly adjusting for new solutions and professional services, is difficult and a drain on an IT manager’s most precious commodity. 

  • At Socium Consulting, we partner with IT leadership to assist in building budgets and aligning expenses to cost centers to help keep requested funding in line.